Client Services Intern
Plant Prefab is the first prefabricated design and construction company in the United States dedicated to sustainable construction, materials, processes, and operations. We build custom single-family and multi-family homes to exacting quality standards in less time and with less waste than site-based contractors. Our patented Plant Building System enables us to prefabricate just about any design by any architect, empowering individuals, developers, and architects with a better way to build.
Plant was spun out LivingHomes, an award-winning architectural design studio we founded in 2006. Major funding for Plant was provided by Amazon and Obvious Ventures. Plant currently operates out of a 62,000-square-foot facility in Rialto, CA, with a design studio in Santa Monica, CA.
Plant Prefab homes have garnered significant industry recognition including the AIA’s top sustainable award, Architizer’s Jury and People Choice Awards, Green Builder Magazine’s Home of Year, Business 2.0’s ‘World’s 11 Coolest Products,’ and Businessweek’s “Architectural Wonders of the World.”
The Client Services Intern is an integral member of our sales and marketing team, driving new business development and championing prospect engagement. Externally, this role is the face of Plant Prefab Client Services, providing the vital first point of contact for all Plant leads—online, over the phone, and in person. Internally, this role is the trusted administrator of our sales CRM, qualifying, nurturing, and re-engaging leads.
To be successful in this internship, you must be a highly self-motivated, ambitious, and outgoing person who is excited by the challenges of #startup life. You must excel at verbal and written communication and be equally adept at in-person interactions and detail-oriented administrative tasks.
The Client Services Intern is a full-time internship (40 hours/week) reporting to the Director of Client Services. The position is primarily based in our Rialto, CA headquarters with occasional travel to our Santa Monica, CA design studio and events throughout the greater Los Angeles area. For the right individual, this internship offers exciting room for growth in our rapidly-scaling company.
Process leads in our sales CRM software, including but not limited to qualifying leads, assigning, and tracking tasks, and sending outbound communications.
Accurately and promptly reply to all sales-related email and phone inquiries.
Manage our sales CRM software, serving as both the trusted administrator of its contents and the resident expert of its capabilities and functionality.
Track sales and marketing KPIs and prepare lead and prospect reports.
Administer client surveys and track client success metrics.
Support lead re-engagement initiatives, including but not limited to creating segmented lists, sending mail merge campaigns, and preparing campaign reports.
Support company events and company involvement in industry events, including but not limited to logistical coordination, promotion, and on-site execution.
Lead tours of our factory and show home.
Support the sales and marketing teams with additional duties as needed; opportunities abound for greater involvement in client relations and marketing activities.
Required Knowledge, Skills, and Abilities
College student in Senior standing or recent graduate, working towards or holding a bachelor’s degree in Business, Communications, Marketing, or a related field
A genuine interest in one or more of the following fields: architecture and design, construction, sustainability, real estate development
An exceptionally high degree of self-motivation and the ability to manage your time and work productively with limited oversight
Strong writing and communication skills
Impeccable attention to detail and a knack for numbers
A startup mindset: Hard-working, self-reliant, resourceful, observant, and not afraid of change
Ability to occasionally work weekends and/or evenings for events
Competent with Microsoft Office (Word, Excel, Power Point, Outlook)
Experience using a sales CRM is a plus
Pay commensurate with experience and skills
The opportunity to work with great architects, engineers, and leaders and meaningfully contribute to projects that improve the quality of life for people and the planet
To apply, please send your resume and a cover letter to firstname.lastname@example.org. All applicants must be authorized to legally work in the U.S. (sorry, no sponsorship is available) and subject to passing drug, reference, and background checks. Plant Prefab has an ongoing commitment to diversity, equity, and inclusion.