Client Services Manager
With a mission to build a better world by design, Plant Prefab makes it faster and more efficient to build custom, high-quality, healthy, single-family and multi-family homes. Plant Prefab is the first Certified B Corporation™ prefabricated design and construction company dedicated to sustainable building, materials, processes, and operations.
All Plant Prefab’s projects are prefabricated in the company's 62,000-square-foot homebuilding factory in Rialto, CA utilizing the Plant Building System™. Combining advanced engineering with Plant Panels™ and Plant Modules™, specialized components designed and patented by Plant, the Plant Building System provides greater design flexibility, quality control, and time and cost efficiencies than both site-based construction and conventional prefabricated approaches while minimizing the negative impact on energy, water, and resources. Clients can work with any architect they choose, including Plant Prefab's award-winning, in-house design studio.
Plant Prefab is defining a new standard in residential home design and construction, helping individuals, architects, and developers efficiently design and build high-quality, cost-efficient, healthy homes. Plant Prefab was funded by Amazon, Obvious Ventures, and others.
In 2019, Plant Prefab committed to full carbon neutrality in their operations by 2028, the first prefabricated home builder to announce a net zero goal.
Plant Prefab homes have garnered significant industry recognition including the AIA’s top sustainable award, Architizer’s Jury and People Choice Awards, Green Builder Magazine’s Home of Year, Business 2.0’s ‘World’s 11 Coolest Products,’ and Businessweek’s “Architectural Wonders of the World.” Nearly thirty Plant Prefab homes have been certified LEED for Homes Platinum, including the first home ever to achieve the certification.
We are looking for an ambitious and energetic Client Services Manager to help us manage clients and incoming projects as we expand our company. The goal of this position is to convert marketing leads to sales contracts by giving confidence to individual, developer, and architect clients to Build Better with Plant Prefab. You will be the face of Plant Prefab as you introduce clients to our value proposition. The successful candidate will ensure a positive customer journey from initial presentation up to the production of their project. When these clients experience the efficiency of building with Plant Prefab, we expect ongoing business on successive projects. To organize these efforts, this role will lead the implementation of a new CRM software and support development of the tool over time.
Proactively grow the total number of qualified prospects and revenue through client meetings, presentations, industry networking, and lead follow-up.
Qualify prospective deals by assessing feasibility, budget, scope, and timing.
Create client proposals and prepare various contracts (from templates) at each step of the deal/project.
Coordinate internal resources to maintain customer-required deadlines and address customer-specific inquiries as possible.
Analyze and report on sales and activities in relation to corporate goals.
Develop strong relationships with clients to position Plant Prefab as a partner for their future projects.
Lead the conversion from an existing CRM software to a new platform. The Client Services team will be a strong assist in this effort.
On an ongoing basis, utilize CRM to efficiently manage the customer journey.
Required Knowledge, Skills, and Abilities
3-5 years of experience and familiarity with single-family and multi-family housing sales and the homebuilding industry
Bachelor’s degree or equivalent work experience
CRM power user with expert-level skills; CRM implementation experience preferred
Excellent project and process management skills
Professional and polished communication and negotiation skills
Ability to manage multiple projects, including coordinating cross-departmental schedules
Strong analytical and organizational skills
A self-starter who also plays well with a team
Motivated by the challenge and opportunity to fundamentally grow an organization to the next level
High integrity, credibility, and dedication to the mission of Plant Prefab
High proficiency in Microsoft Office (Excel, Word, PowerPoint)
Salary, discretionary bonus, and stock options commensurate with experience and skills
Medical, vision, and dental insurance
The opportunity to work with great architects, engineers, and leaders and meaningfully contribute to projects that improve the quality of life for people and the planet
To apply, please send your resume, cover letter, and work samples to firstname.lastname@example.org. All applicants must be authorized to legally work in the U.S. (sorry, no sponsorship is available) and subject to passing drug, reference, and background checks. Plant Prefab has an ongoing commitment to diversity, equity, and inclusion.